The company has offered sales incentives to this audience for a
number of years, but had as of yet to move to an on-line platform.
This program has introduced the web as a method of program communication,
point entry and redemption.
BUSINESS ISSUES:
Sales representatives of authorized resellers earn points for their
sales of various products. Bonus points are offered from time to
time for specific models. Sales reps register their product sales
on the program website and mail in proof of sale to Award Headquarters.
Claims are reviewed and points are deposited upon verification.
AUDIENCE:
Sales Reps of authorized Resellers. Sales Reps of the sponsoring
company are also incorporated in the program to encourage strong
follow up on enrollment and ongoing participation.
PROGRAM PERIOD:
November, 2003 through December, 2003
SOLUTION:
A Hinda administered Incentive Exchange® claims site.
CASE
HISTORY Retail Sales Incentive Program
INDUSTRY:
Large international home entertainment component company. Products sold through specialty dealers with highly trained and knowledgeable professional sales people.
BACKGROUND:
The company has conducted a fourth quarter sales incentive program for several years. The program has been successful, but very tedious and difficult to administer internally. The enrollment and tracking processes have been a challenge to manage. In the past they offered only their own products as awards. They found a previous program with a Hinda award offering (which excluded all electronics) had a good level of participation.
BUSINESS ISSUES:
Increase sales of specific products and offer online enrollment and ordering processes. The client also wanted to build a database of participants. The client saw this as the perfect time to use a web platform since they consider themselves a leader in their industry. The client wants participants to enroll as the program runs versus sending in all information at the end of the program and enrolling at that time.
AUDIENCE:
Retail Sales people at specialty stores.
PROGRAM PERIOD:
4th calendar quarter
The client only runs one program a year and only at this time of
year.
SOLUTION:
A Hinda administered innergE® site. Awards catalog modified
to remove specific electronic items that compete with their own
products.
CASE
HISTORY Broadband Equipment Resellers
INDUSTRY:
Manufacturer of broadband equipment, software and services. Products
sold through resellers.
BACKGROUND:
The client was interested in running a 4th quarter promotion to increase business. Resellers were targeted, with incentive points offered for the sale of the sponsoring company’s products.
BUSINESS ISSUES:
Increase sales of specific products during this time period. Encourage the sale of their brand products over competitors. Since program participants were non-controlled by the sponsoring company, they were encouraged to participate by offering bonus points just for enrolling in the program.
PROGRAM PERIOD:
September 15 December 15, 2002
SOLUTION:
The client utilized a self-administered version of Hindas
innergE® software. They maintained all participant account information
using administrative features of the software (approximately 90
participants involved in program). The client also used the quiz
feature of the system, offering additional points to participants
who took the quiz.
RESULTS:
Client was very pleased with the program and its results. They
saw sales jump 15% during the last quarter when the program was
in place. They found Hindas innergE® system very easy
to use in managing their program.