Our in-house Customer Service professionals are available to assist with all participant inquiries.

• Reps at the “Award Headquarters” toll-free number are available from 8:00 a.m. to 6:00 p.m. Central time, Monday through Friday
  
  • Voice mail available after business hours
    
    
• Most on-line clients have the ability to submit inquiries via e-mail 24/7/365. E-mail inquiries are responded to within one business day.
  
  
• Reps have access to key program details such as program rules, history, individual account information (i.e., points earned), and order status information.
  
  
• Reps have ability to track most shipments while on the phone with participants.
  
  
• Shipping label on packages shipped from our warehouse identifies shipper as “Award Headquarters” with our toll-free customer service number listed.
  
  
• Reps have the authority to issue Return Authorizations and file claims with carriers.
  
  
• On-line participants can access all information regarding their account via their program website, including order status information through our e-track system.