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Incentive ExchangeŽ Claims System Features
Powered by innergEŽ
The Incentive ExchangeŽ
Claims System is Hinda’s online incentive system designed to manage incentive programs where
participants are in an indirect distribution channel (i.e., retail salespeople, non-controlled
distributors). Powered by Hinda’s powerful innergE® engine, the Incentive ExchangeŽ Claims
System includes the complete functionality of our Incentive Exchange system, with a
registration process and claims entry/verification process developed to the client’s
specifications.
- Upon first visiting the site, participants must complete a
registration screen, including the establishment of a logon and password. Customization requirements
for the registration screen, including required fields of data and any verification process, are
determined during discussions with the client prior to development. (Additional charges may apply
for customization of this process) *CLAIMS
SYSTEM FEATURE*
- Promotions or programs for different claim types are set up prior to
the claim redemption period. Date ranges for purchase of claim items or claim entry are entered into the
system to allow validation of claims. This is a safeguard put in place to insure purchase and claim
redemption is done during a valid period of time. (Additional charges apply for customization of this process)
*CLAIMS SYSTEM FEATURE*
- Registered participants may submit “claim” information within the
Claims Entry portion of the website. This aspect of the site is customized to client requirements,
determined during discussions with the client prior to development. Claim entry information can
include items such as quantity, model/SKU, serial number, invoice number, customer name and sale
price. If appropriate, fields may be set up with drop-down menus of possible choices and/or masks
with system understood data requirements. (Additional charges apply for customization of this
process) *CLAIMS SYSTEM FEATURE*
- Upon entry of claim information, participants are instructed on necessary
requirements they must complete for claim to be verified and points deposited in their account. For example,
the participant may need to print a copy of a claim form from the website and submit it, along with copies of
invoices indicating proof of sale. Upon receipt and verification of this information, Award Headquarters or a
Client Administrators can verify the claim and award points. *CLAIMS
SYSTEM FEATURE*
- Within the system is the verification feature. Once proof of sale and
other required items are received, a validator has the capability to select a claim and validate the
information it contains in the click of a button. A participant can receive an e-mail after claim entry
as well as after verification to see if the claim was received or if the claim was accepted or rejected
and for what reason. They also can be given can be given a code and password once a claim is entered to
check claim status at anytime. (Additional charges apply for customization of this process) *CLAIMS SYSTEM FEATURE*
- Claim reporting is also custom based on the program/promotion and
claim requirements. *CLAIMS
SYSTEM FEATURE*
- Site is login and password protected. Each participant has a unique
login. Password can be common for all participants at start of program. System can force participant
to change password upon initial logon.
- Award points can be given to participants for initial logon to site.
These points are automatically deposited into participant’s account upon logon. This encourages
participants to visit the site early in the program.
- Participants can be classified in an unlimited number of
categories (i.e., Region, Department, Direct Report). Classification categories must be
determined at the inception of program. Classifications will be reflected in all available
reports. The system does offer a “direct report” based hierarchy.
- Upon logon, participants see a personalized Welcome
page, including their name and current available point balance. Links to important program
information are available from this page, as well as our “What’s Hot” functionality.
- The “What’s Hot” functionality provides participants with an
enhanced shopping experience. The information in this section helps participants identify new
award choices which have been added to the assortment, and special seasonal offers. Our “Learn
More About” articles provide detailed information about new products and the latest technologies
available.
- Help, Program Rules and General Rules Pages are displayed as
appropriate for each participant classification. Program Administrators have the ability to
set-up and edit content pages for every possible classification, or can leave pages to a default.
Pages which are not needed can be deactivated.
- The awards catalog is updated on a daily basis, with obsolete
items being removed as we are notified, and approximately 50 new items being added each month.
Not possible with a print catalog!
- Site can feature award assortments for participants in the
United States, Canada, Mexico, United Kingdom, European Union, Asia, Australia and Latin America.
ISO Country Code is loaded as part of the initial database load, and upon logon, the participant
sees the award options available for them.
- The catalog is easily navigated with drill-down listings,
starting with four major award categories. Products can also be searched by manufacturer or points.
“Breadcrumbing” within the catalog allows visitors to easily determine where they are within the catalog.
- A catalog of “Specials” is included for US participants.
Special items are limited inventory items Hinda offers at fantastic prices. As items are no
longer available they are removed from the site. New items are added on a monthly basis.
- Value per point can be determined by the client.
This value per point is then reflected throughout the site.
- Participants can add desired items to their
personal “wish list.” The wish list indicates the number of points required for
each item desired and the current attainment level. Upon earning enough points for
an item on the wish list, the participant is notified of such via e-mail, including
a link to the program website.
- If 1099 reports are required, participants can be
forced to enter a Social Security Number before their first order is submitted.
- Participant can store and access multiple shipping
addresses in the checkout portion of the site. Allows participant easy access to complete
shipping information submitted with previous orders.
- Upon shipment of an order, participants with e-mail addresses
on file are sent a message including shipment details.
- Shopping cart can remain inactive until a date
requested by the client.
- Client administered quizzes are available on the system.
Quizzes are multiple choice format. Participants earn points based on their quiz score. Points
are immediately deposited into participant accounts upon completion of the quiz.
- Client administered surveys are also available on the system.
Survey responses are multiple choice and open-ended formats. Open-ended responses which are
submitted can be viewed by program administrators. Participants can earn points based on
completion of a survey. Points are immediately deposited into participant accounts upon completion
of the survey.
- Program administrators have
the ability to send messages to participants either in batch to
their external e-mail addresses, or through an internal messaging
system on the site. All participants can be sent the message,
or only select participants.
- E-card functionality is included, allowing
participants to sending personalized, electronic cards to one another. Card
choices include an image and motivational statement, as well as a personalized
greeting from the sender. Recipient receives a links to his e-cards via e-mail.
- Upon deposit of points, e-mail
messages are sent to participants to advise them of the update.
- Access to administrative features
can vary for different program administrators. For example, some
administrators may have full administrative access including the
ability to add participants, add points, edit content and view
reports. Other administrators may be limited to only viewing reports.
- A variety of standard reports
are available to administrators. Reports can be sorted using a
variety of criteria and downloaded to Excel.
- Site can be customized with
colors requested by the client. (Additional charges apply for
color customization on site)
- Participants can e-mail Hinda’s
customer service group with questions, or the client can specify
another e-mail address where participant inquiries will be received.
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