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Incentive Exchange® Features
Powered by innergE®
Incentive Exchange®
is Hinda’s online incentive system designed to manage traditional incentive programs,
primarily focused on increasing sales or building loyalty. Powered by Hinda’s powerful
innergE® engine, Incentive Exchange® includes the features most requested for these types
of programs. The platform is scalable, flexible and a cost-effective means of operating
your program.
- Site is logon and password protected.
Each participant has a unique logon. Password can be common for
all participants at start of program. System can force participant
to change password upon initial logon.
- Award points can be given to
participants for initial logon to site. These points are automatically
deposited into participant’s account upon logon. Encourages
participants to visit the site early in the program.
- Participants can be classified
in an unlimited number of categories (i.e., Region, Department,
Direct Report). Classification categories must be determined at
the inception of program. Classifications will be reflected in
all available reports. The system does offer a “direct report”
based hierarchy.
- Upon logon, participants can
see Welcome, Help, Program Rules and General Rules Pages appropriate
for their classification. Program Administrators have the ability
to set-up and edit content pages for every possible classification,
or can leave pages to a default. Pages which are not needed can
be deactivated.
- The “What’s Hot” functionality provides participants with
an enhanced shopping experience. The information in this section helps participants
identify new award choices which have been added to the assortment, and special seasonal
offers. Our “Learn More About” articles provide detailed information about new products and
the latest technologies available.
- Help, Program Rules and General Rules Pages are displayed
as appropriate for each participant classification. Program Administrators have the ability to
set-up and edit content pages for every possible classification, or can leave pages to a default.
Pages which are not needed can be deactivated.
- The awards catalog is updated
on a daily basis, with obsolete items being removed as we are
notified, and 50-100 new items being added each month. Not possible
with a print catalog!
- Site can feature award assortments
for US, Canadian or European Union participants who are included
in the program. ISO Country Code is loaded as part of the initial
database load, and upon logon, the participant sees the award
options available for them.
- Catalog is easily navigated
with drill-down listings, starting with four major award categories.
Products can also be searched by manufacturer or points.
- A catalog of “Specials”
is included for US participants. Special items are limited inventory
items Hinda offers at fantastic prices. As items are no longer
available they are removed from the site. New items are added
on a monthly basis.
- Value per point can be determined
by the client. This value per point is then reflected throughout
the site.
- Participants can add desired
items to their personal “wish list.” The wish list indicates
the number of points required for each item desired and the current
attainment level. Upon earning enough points for an item on the
wish list, the participant is notified of such via e-mail, including
a link to the program website.
- If 1099 reports are required,
participants can be forced to enter a Social Security Number before
their first order is submitted.
- Participant can store and access
multiple shipping addresses in the checkout portion of the site.
Allows participant easy access to complete shipping information
submitted with previous orders.
- Upon shipment of an order, participants
with e-mail addresses on file are sent a message including shipment
details.
- Shopping cart can remain inactive
until a date requested by the client.
- Client administered quizzes
are available on the system. Quizzes are multiple choice format.
Participants earn points based on their quiz score. Points are
immediately deposited into participant accounts upon completion
of the quiz.
- Client administered surveys
are also available on the system. Survey responses are multiple
choice and open-ended formats. Open-ended responses which are
submitted can be viewed by program administrators. Participants
can earn points based on completion of a survey. Points are immediately
deposited into participant accounts upon completion of the survey.
- Program administrators have
the ability to send messages to participants either in batch to
their external e-mail addresses, or through an internal messaging
system on the site. All participants can be sent the message,
or only select participants.
- E-card functionality is included, allowing participants
to sending personalized, electronic cards to one another. Card choices include an image
and motivational statement, as well as a personalized greeting from the sender. Recipient
receives a links to his e-cards via e-mail.
- Upon deposit of points, e-mail
messages are sent to participants to advise them of the update.
- Access to administrative features
can vary for different program administrators. For example, some
administrators may have full administrative access including the
ability to add participants, add points, edit content and view
reports. Other administrators may be limited to only viewing reports.
- Client administrators have the ability to
upload batch participant and point files using administrative functionality
provided on the site.
- A variety of standard reports
are available to administrators. Reports can be sorted using a
variety of criteria and downloaded to Excel.
- Site can be customized with
colors requested by the client. (Additional charges apply for
color customization on site)
- Participants can e-mail Hinda’s
customer service group with questions, or the client can specify
another e-mail address where participant inquiries will be received.
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